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Frequently Asked Questions

Q1. Can I use the $100 NTD new member shopping credits on any purchase?

Q2. If I return a purchase that I used shopping credits on, will I regain the shopping credits?

Q3. Can I transfer accumulated shopping credits and/or points to family members or friends?

Q4. Is there a limit to the total shopping credits that I can use?

Q5. How long will it take member shopping credits to be available for use with my account?

Q6. Is there an expiration date for shopping credits?

Q7. How can I know how many shopping credits I have?

Q8. Will the membership system and related offers be subject to change?

Q9. What locations do you ship to?